Sainath's Advice on Sunday, July 01, 2012 :
Hi,
I have personally not seen anyone switch from SEO into service delivery. The ITIL foundation serves as a good starting point in terms of having fundamental knowledge about service delivery but please do not expect to laterally join into a supervisory role directly. In all probability, you may need to get into a initial service desk kind of role depending upon the kind of skills you possess, critical ones being communication skills (verbal & written) and level of fundamental technical knowledge expected by the client.It varies from organization to organization but a start is definitely possible.
Regards,
Sainath S,