ITIL & people centric careers in IT

By bunty bunty Points: 0 | Level: Starter | Status: [Member]
Posted on: 3/8/2010 4:20:21 AM | Views: 5126

I have around 3 years of experience as a .net programmer. I heard of ITIL through one of my friends. I dont have much knowledge on ITIL. I Always have been inclined to service jobs before completing my MCA. I always enjoy my work when its more marketing sort of the thing. I would like to continue in IT field. I like interacting with people more. So, can you please suggest me whether pursuing ITIL certifications would help me in future and if yes.. how and what are module i need to puruse in ITIL?

Sainath's Advice on Monday, March 08, 2010 :

Follow your enjoyment - if you can genuinely enjoy whatever work you engage in on a daily basis, you will naturally excel in it. Look around - all the experts in whichever field you think about, are genuinely in love with their work. Unfortunately, most people are working for a paycheck, and not really trying to figure out what they are best at doing.

If interacting with people is your area of interest, there are many options available to you - client engagement (Engagement Manager), people management, pre-sales,etc. Handling people is definitely not easy - as people do not arrive in a standard configuration. Just keep your eyes open and watch out for the different people-centric roles in your organization and build your career in that direction. Check out the JDs of the above profiles on job sites - it will give you a fair idea of what is expected in these roles.

ITIL is all about service delivery - not really marketing. Please check the links below, should improve your ITIL understanding:

"I've come to believe that each one of us has a personal calling that's as unique as a fingerprint - and that the best way to succeed is to discover what you love and then find a way to offer it to others in the form of service, working hard, and also allowing.

                - Oprah Winfrey, Talk show host


Sainath Sherigar,

Bunty said on Wednesday, March 10, 2010

thanks a lot. Its really great work by you all. It helps people like us a lot.

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