How to clear the ITIL V3 Foundation exam

By bunty bunty Points: 0 | Level: Starter | Status: [Member]
Posted on: 3/15/2010 3:44:35 AM | Views: 4473
Hi Sainath,

Now i have decided to do ITIL which would help my career in future. So, i download all five books by OGC for strategy, design,transition,operation and continual service improvement. I started looking at Service Strategy book... but i find it more theoritical and confused. It includes lot of business terms and i am not a MBA guy. I am confused how to go about it to complete all the five books and quick (as you adviced in your site

Can you please suggest me whether i am doing right thing by going through all the books right away. Is it necessary to go through all the books to pass out exam. And before that.... actually i went to few training centers and they demand huge amounts for training which i can't afford. I want to write exam studying on my own. Will this be right. I went through your site which provides good information on ITIL. But.... can i get through the exam without training?.... if yes can you please please give me few tips.

Sainath's Advice on Tuesday, March 16, 2010 :

Firstly, you do not need to be an MBA for clearing ITIL, there is no real link between the two although ITIL can be viewed upon as a management practice. Formal training is indeed expensive as ITIL certification has high value in the industry, particularly as any kind of production support - application or infrastructure falls under Service Delivery. Moreover, the success of ITIL is making it a benchmark practice in the IT industry. To clarify your goal:

Goal : To clear the ITIL Version 3 Foundation Exam

Requirements: The exam consists of 40 multiple choice questions, you need to answer a minimum of 26 questions correctly.

The below link provides the exact details about what you need to know to clear the Foundation exam.


As the exam name suggests, Foundation expects that you have a strong fundamental understanding of the 5 pillars, namely:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

However, you do not need to master the entire guidance. This would be required to achieve the ITIL Master certification. The link below provides more details:

The ITIL glossary available on the below link should help you:

The below ITSMF link gives an introductory overview of ITIL version 3

Also- there are specific official publications available from OGC primarily targeting the Foundation.Check the below link

If all this is confusing you, just start off reading the glossary & ITSMF pdf - you should be able to get a grasp of it. Once completed, you will be able to decide for yourself whether you need to attend a training program or would be able to clear the exam based on your own preparation.

ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office


Sainath Sherigar,

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