Now i have decided to do ITIL which would help my career in future. So, i download all five books by OGC for strategy, design,transition,operation and continual service improvement. I started looking at Service Strategy book... but i find it more theoritical and confused. It includes lot of business terms and i am not a MBA guy. I am confused how to go about it to complete all the five books and quick (as you adviced in your site ugain.info).
Can you please suggest me whether i am doing right thing by going through all the books right away. Is it necessary to go through all the books to pass out exam. And before that.... actually i went to few training centers and they demand huge amounts for training which i can't afford. I want to write exam studying on my own. Will this be right. I went through your site http://www.ugain.info which provides good information on ITIL. But.... can i get through the exam without training?.... if yes can you please please give me few tips.
Sainath's Advice on Tuesday, March 16, 2010 :
Firstly, you do not need to be an MBA for clearing ITIL, there is no real link between the two although ITIL can be viewed upon as a management practice. Formal training is indeed expensive as ITIL certification has high value in the industry, particularly as any kind of production support - application or infrastructure falls under Service Delivery. Moreover, the success of ITIL is making it a benchmark practice in the IT industry. To clarify your goal:Goal
: To clear the ITIL Version 3 Foundation ExamRequirements
: The exam consists of 40 multiple choice questions, you need to answer a minimum of 26 questions correctly.
The below link provides the exact details about what you need to know to clear the Foundation exam.www.itil-officialsite.com/nmsruntime/saveasdialog.asp?lID=625&sID=197Preparation:
As the exam name suggests, Foundation expects that you have a strong fundamental understanding of the 5 pillars, namely:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
However, you do not need to master the entire guidance. This would be required to achieve the ITIL Master certification. The link below provides more details:www.itil-officialsite.com/Qualifications/ITILV3QualificationScheme.asp
The ITIL glossary available on the below link should help you:www.best-management-practice.com/officialsite.asp?FO=1230366&action=confirmation&tdi=575004
The below ITSMF link gives an introductory overview of ITIL version 3 www.best-management-practice.com/gempdf/itSMF_An_Introductory_Overview_of_ITIL_V3.pdf
Also- there are specific official publications available from OGC primarily targeting the Foundation.Check the below linkwww.best-management-practice.com/Publications-Library/IT-Service-Management-ITIL
If all this is confusing you, just start off reading the glossary & ITSMF pdf - you should be able to get a grasp of it. Once completed, you will be able to decide for yourself whether you need to attend a training program or would be able to clear the exam based on your own preparation.ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office