By rambalajir rambalajir Points: 0 | Level: Starter | Status: [Member]
Posted on: 11/2/2009 6:44:55 AM | Views: 1957
Hi Team,

This is Balaji from Bangalore,I have been working with a MNC for the past 2+ years in ITIL change management .This is my first job.I have completed my Bachelor's degree and planning for Master's now,I would like to know what should I select in order to make a wise decision which will help me choosing the right career ahead.

That said,I am interested in both technical and management side,however I am quite confused because my current role doesn't require any technical stuffs to be aware of.I need to grow up the ladder,for which I think technical things are very necessary.

can you throw some light on the above provided facts,help me choose a good decision.Am sorry If I have missed anything important to be mentioned.

sainath's Advice on Monday, November 09, 2009 :
Hi Balaji,

Firstly, it is good to note that you are thinking on the right track, else these questions would not have crossed your mind.

Broadly speaking, in the IT space,you can go up the ladder either on the managerial track or the technical track. The managerial track involves being very good in planning, making sound decisions, people management, understanding the big picture,etc. The technical track obviously involves identifying core areas of technical expertise and developing specialized skills.

The ITIL change manager is a very important role in any organization. On a very fundamental level,the role basically involves ensuring that any change does not abruptly disrupt any service. So, for example, if new dlls are being uploaded onto production, the ITIL Change Manager also ensures that the same is also done on the DR-BCP(Disaster Recovery - Business Continuity Planning) site.The same applies to other changes as well.In short, it involves analysing the impact of any change and ensuring that relevant stakeholders are informed. This is more of a watchdog, admin kind of role which unfortunately neither involves much of technical skills nor real management skills. I have seen organizations which face zero outage due to the presence of good change managers and I have seen organizations struggle when any change is implemented since they do not have a dedicated Change Manager in place. So the importance of the role cannot be denied at all. For people who are not ambitious, the role offers a relatively safe haven.Infact, I know a person who has been an ITIL Change Manager for 17 years !

But if you are one of those who are afflicted with "creative discontent" then you will need to change gear. You are right, going towards the top requires that you are good both in management and technology. I would suggest that you take a long, hard look at where your skills and interests lie, and try to determine a way wherein your further studies help you make the transition. You will also need to take the help of your current managers if possible.

"Begin with the end in mind."
    - Stephen Covey


Sainath Sherigar,

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