Details about Cloud-based Helpdesk

Posted by Telly under Cloud on 9/12/2012 | Points: 10 | Views : 1502 | Status : [Member] | Replies : 0
As competition of e-commerce has been more and more overwhelming and the dynamic technology shifts, companies with all different sizes are devoted themselves to the promoting their companies. All businessmen are hungry for owning a easy-to-use tool which enable them to sell more products and services, which including the requirement to give more available solutions to customers' questions. One valuable tool for a company is used to answer the consumers' questions timely and efficiently. That is where cloud computing come in. The ability for a consumer to have their questions answered accurately, which will better service the customers need for information. While the ability to answer a consumer's question effectively, which will save more time in doing the complex work.
Details about Cloud-based Helpdesk
Cloud-based helpdesk, may be not familiar to some people, here, it is my glory to have the chance to offer a detailed description about it.
What is cloud-based helpdesk
Therefore, with helpdesk software, both customers and companies will be time-saving. You may be curious about "what is cloud-based helpdesk on earth?" A cloud-based helpdesk resides on a third-party server-accessed through the Internet( the"cloud"), as opposed to on the software which will play its role only be stored on a local server.
The history of cloud-based helpdesk
Every discovery has its own obvious history of how professionals or even ordinary men created them.
As a matter of fact, the real history about the cloud-based helpdesk is not clear. However, what we should agree is that this is a fruit of intelligence and strong brain storming of some professionals.
Looking back the history, in the middle 90's,as the popular website like google and yahoo, which offer relative easy method to attain information on the World Wide Web. Subsequently, a blast of business and computer industry had been build in the half of the 90's, then various of sites similar to eBay has bee more and more acceptable and popular today. Steps by steps, more and more innovation has come out as mushroom, cloud-based helpdesk is a typic one.
The future of cloud-based helpdesk
According to a recent survey conducted by the famous research firm Gartner, more than 50% of businesses and organizations have already taken advantage of cloud based solutions that is slated to produce a growth rate of 17% every year. Probably in the following years, more and more applications will be oriented towards cloud computing.
The example of cloud-based helpdesk
No company can refuse the benefits of the cloud-based helpdesk, as a result, more IT software applications are based on cloud, the iKode helpdesk server for example, iKode Helpdesk Server is a hosted service which helps you provide technical support service to your customers via website or email. iKode Helpdesk Server- has a powerful ticket tracking system, which makes ticket creation an easy task for your customers. Now, let's take a zoom of the 9 benefits we can get from cloud-based Help desk.


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