mailing based on levels in the department

Posted by Gayathrirachu under C# on 2/10/2011 | Points: 10 | Views : 988 | Status : [Member] | Replies : 2

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good morning every one,

my project is helpdesk application using web application c#.net

i wrote a code for sending mail to one department for example IT department

now my requirement has been changed

they want to send level wise mails based on departments

for example i have selected IT department
then i have to send level wise in IT department

like i m having 3 levels in IT department

level 1 as low level means mail should go to helpdesk people if they are not solved next mail should go to level 2
level 2 as medium level mail should go to admin people
level 3 as high level mail should go to manager

but this shift of mails should be based on time duration

means level 1 people should give time limit as 2 hours if they are not solved in 2 hours then mail should go to next level. in next level time duration is 3 hrs like wise.............................

can any one help

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Posted by: Naimishforu on: 2/10/2011 [Member] [MVP] Bronze | Points: 25

0	Are you aware of something called Future Email System?? Or otherwise you can program your application to send emails depends on time duration of last send email. What you exactly want? I mean you want some Demo code or something?? Thanks Gayathrirachu, if this helps please login to Mark As Answer. \| Alert Moderator

Posted by: Madhu.b.rokkam on: 2/10/2011 [Member] [MVP] Bronze | Points: 25

0	Hi, I believe that the first mail is sent thru your application manually, and when you do that capture the info into DB or xml file with a flag to capture the status also, and have a windows service which should run as per your timeline and send the mail to next level automatically unless it finds the status as completed or so. Note: you may have to set some predefined set of configurable items like level email details, timelines etc. Regards Madhu Thanks and Regards Madhu Gayathrirachu, if this helps please login to Mark As Answer. \| Alert Moderator

Hi,

I believe that the first mail is sent thru your application manually, and when you do that capture the info into DB or xml file with a flag to capture the status also, and have a windows service which should run as per your timeline and send the mail to next level automatically unless it finds the status as completed or so.

Note: you may have to set some predefined set of configurable items like level email details, timelines etc.

Regards
Madhu

Thanks and Regards
Madhu

Gayathrirachu, if this helps please login to Mark As Answer. | Alert Moderator

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