good morning every one,
my project is helpdesk application using web application c#.net
i wrote a code for sending mail to one department for example IT department
now my requirement has been changed
they want to send level wise mails based on departments
for example i have selected IT department
then i have to send level wise in IT department
like i m having 3 levels in IT department
level 1 as low level means mail should go to helpdesk people if they are not solved next mail should go to level 2
level 2 as medium level mail should go to admin people
level 3 as high level mail should go to manager
but this shift of mails should be based on time duration
means level 1 people should give time limit as 2 hours if they are not solved in 2 hours then mail should go to next level. in next level time duration is 3 hrs like wise.............................
can any one help