Knowledge base template and call centre tenplate in moss 2007

Posted by Saidireddyj under SharePoint on 11/21/2011 | Points: 10 | Views : 1667 | Status : [Member] | Replies : 1
hi all,
please provide me proper tutorials or any pdf documents regarding knowledge based and call centre templates. please post me url which tells abt detailed info abt those to.
thanks in advance



Posted by: Ptharak on: 12/19/2011 [Member] Starter | Points: 25

hi Saidi,

Knowledge base template designed to allow people to retrieve and use the knowledge they contain. They are commonly used to complement a help desk or for sharing information among employees within an organization. Might store troubleshooting information, articles, white papers, user manuals, or answers to frequently asked questions.

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