SAS Text Miner is an add-on for the SAS Enterprise Miner environment. SAS uses
information retrieval, information extraction, categorization and summarization techniques to extract useful information from text. SAS Text miner’s capabilities include: stemming; automatic recognition of multi-word terms; normalization of various entities such as dates, currencies, percentages, and years; part-ofspeech tagging; extraction of entities such as organizations, products, Social Security numbers,
time, titles, etc.; support for synonyms; language-specific analysis. SAS text miner’s
application areas include:filtering e-mail; grouping documents by topic into predefined categories; routing news items; clustering analysis of research papers in a database, survey data and customer complaints and comments; predicting stock market prices from business news announcements; predicting customer satisfaction from customer comments; predicting costs based on call center logs.
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