Our organization has a "help ticket" system on our intranet. The user calls up the site, enters a new ticket, fills out some text boxes on the form and makes some selections in some combo-boxes and then click the submit button. An additional feature is to be able to attach files to the help ticket.
My question is about a completely separate application that I am building (C#) that needs to create a help ticket in certain situations. The help ticket system doesn't really support any external automation so I thought I might be able to fill out a ticket programmatically, perhaps using the WebRequest classes or something similar.
Can anyone point me to some articles or other information regarding this? Can it even be don? What considerations must I think about?
Any help is appreciated.
Thanks,
Chris
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