hey people..i need some help in solving this problem..i have no idea how to start this because i've not done this before..
any help is appreciated.. :)
i'm doing this IT Helpdesk system for my project..
what i'm suppose to do now is : i have to auto generate an email everyday at 9am and 5pm to a supportstaff with the ticket details which status is not equal to close :)
how do i start about doing this??
please help..thanx!(:
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