If two people have the same view of the their world, hold similar belief systems, in other words, have congruent mental models, they understand each other with ease. Congruent mental models stimulate effective communication. If you want to synchronize your model with that of your conversation partner, you are looking for clues about his believe system. Words. [...]Subscribe with iTunes to "The Project Shrink" video podcast.Effective Communication By Thinking Alike
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