I am working on a website and i would like to have an option on the website for 'Live Chat" so that customers/visitors can talk to the website ownser or any sales Rep.
I've been searching an online chat software , but they charge a lot on monthly/yearly bases, so i guess it's better to create your own
But before doing that what are the things/problems that i might face according to you to accomplish this feature ?
Do i need separate chat server ? and i need features like " auto-message like " An operator will be with you shortly" how to accomplish these things ?
Do i need any database support to for using this feature ?
Please guide me in a right direction...
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